About this Policy
Huntsman Aus (Huntsman) respects an individual’s privacy and employs strict measures to protect the privacy of those who we interact with. This policy describes how we handle personal information, to provide you with confidence when making the decision to purchase, trade, or work with us.
During the conduct of our business functions and activities, we collect, hold and use personal information under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act). Our functions and activities include:
- Retail and wholesale trade of firearms and accessories;
- Running of our company websites;
- Conduct of research and development; and
- Communicating with shooting enthusiasts via other websites, or social media.
Collection of personal information
To enable us to offer exceptional products and services and to comply with Government legislation, we collect personal information from you. We only collect personal information, via lawful means, which is primarily when you give it to us.
Personal information collected from customers, partners, or suppliers will vary, depending on the circumstances and can include any, or all of the following:
- Date of Birth;
- Postal and contact details, including social media;
- Bank account details
- Purchasing, or advertising history;
- Company Name and ABN;
- Driver’s and Firearms Licence Number, Categories, Expiry & State; and
- Web pages viewed, time on page and next page visited and originating IP Address.
Collection of sensitive information
In certain situations, we may need to collect personal information from you, this can include licence association memberships and criminal history.
When personal information is collected
Huntsman will collect personal information directly from you, when you:
- Register for a user account on huntsmanaus.com or huntsmandefence.com (our websites);
- Visit and/or, purchase from our website, or retail store;
- Advertise a used firearm, or accessories for sale online, or in print magazines;
- Discuss, or comment publicly on industry forums and print magazines;
- Conduct the QLD firearms safety training course through us; and
- Contact us via phone, fax, or email.
When you register on our websites, you provide us with your personal information to aid us to fulfil orders and satisfy legal requirements. You are provided with an option to register a “user name”, which will provide you a degree of anonymity.
We collect your personal email address to assist us to communicate with you. We use your address only when you provide us with it, along with your permission for us to contact you. We will add you to email list communications only when you request. You are provided an opportunity to opt out in the footer of all list correspondence.
We communicate with shooting enthusiasts via social media, such as facebook, twitter, youtube and pintrest. We collect only essential information from you to allow us to communicate with you, or to assist with your enquiry. We encourage the use of pseudonyms when communicating on social media and will never request identifiable information from you via a public Internet space.
Collection of publicly available personal information
We collect limited personal information from you, when listed in the public domain. Information is collected from places such as industry forums, online classifieds advertisements and industry print magazines. The information enables us to source new products, tailor our current product lines and prices and supports our stock purchase forecasting.
Point of Sale Collection of Information
When you visit our store and wish to purchase a firearm, or ammunition, we will record your personal information in a QLD Police hard copy register, as well as relevant sales information within our Point of Sale system.
When conducting a non-restricted purchase from us, we will collect only essential information to enable us to conduct the sale. In-store credit card processing is made possible by a secure merchant facility provided by the Commonwealth Bank of Australia; no credit card information is stored on site. The two website merchant facilities are provided by PayPal and Commweb (Commonwealth Bank of Australia). The PayPal application directs a visitor to an external secure environment to conduct the transaction. The hosted checkout application is in the Huntsman secure environment.
Common situation where we will disclose your information are detailed below.
Sharing of personal information overseas
Your personal information will not be shared with any overseas organisation without a properly issued, lawful request, such as a search warrant, or court orders, from an Australian court with appropriate jurisdiction over the server location and the data sought.
Sharing of personal information to Law Enforcement Agencies
QLD firearms legislation states that hard copy registers are maintained at our licenced premises. The personal information contained in the registers is shared on request, with the QLD Police Firearms Branch. Outside of Firearms Branch requirements, or inspections, we share personal information when we are legally instructed to do so by an Australian court.
Sharing of your personal information to your nominated firearms dealer
When you purchase a firearm from us and you do you not reside in QLD, legislation requires that you nominate a licenced firearms dealer so that we can transfer the firearm to that dealer, for you to collect. When we transfer the firearm, we will disclose your name and preferred contact details as provided by you, so that the dealer can inform you of the firearm arrival.
Security of your personal information
All personal information that we collect is transferred via the Internet; using secure sockets layer encryption, to servers located in Australia. The Huntsman servers are housed in a secure environment with 24-hour surveillance. Access is restricted to authorised staff only. We have computer and network security on our remote peripherals. We restrict employee access to your personal information and use electronic audit trails for those who require access.
Rights and choices
You have the right to request access to all personal information, which we have collected from you. To request the access, please contact the Privacy Manager, at any of the contact methods listed below. Your request will be treated with confidentiality.
How to make a complaint
If you feel we have not handled your privacy information appropriately, you are entitled to make a complaint. Your complaint must be written and sent to the Privacy Manager at the below listed address. The most senior Director, who is not a subject of the complaint, will investigate your complaint. If you are not satisfied with the outcome, your complaint can be directed to your State, or Territory consumer protection agency, or QLD Police Firearms Branch.
You can contact us by:
Email: [email protected]
Telephone: +61 (0) 7 3117 2654
Fax: +61 (0) 7 4795 1204